Work Experience

Audience Services Manager March 2011-Current

Illusion Theater, Minneapolis, MN

 Utilize current box office technologies for ticket sales, accurately and safely handle cash, and ensure that drawer balances with daily tallies

 Verify weekly and monthly ticket and concession sales and prepare deposits and change orders

 Supervise and train new hires

Delivery Driver October 2015-July 2016

BiteSquad, Minneapolis, MN

 Deliver meals

 Cater deliveries, when necessary

 Practice safe driving skills

Solutions Support August 2014-June 2015

XRS Corporation, Eden Prairie, MN

 Utilize technology to troubleshoot trucking compliance technology

 Issue Return Merchandise Authorizations

Teaching Assistant and Transportation Aid June 2013-March 2014

LifeSpan of Minnesota, Shoreview, MN

 Provide instructional and clerical support for classroom teachers

 Reinforce learning concepts with students individually or in small groups

 Act as a substitute classroom teacher

 Support different educational levels as needed

Contract Assignment: File Clerk at Wells Fargo April 2013-May 2013

Randstad, Minneapolis, MN

 Well organized and easily adapted to different work environments

 Preformed administrative tasks and data entry accurately and efficiently

Contract Assignments: Data Entry at Enclarity, Minnesota Visiting Nurses Association, and EnergyPrint June 2011-January 2013

Office Team, Minneapolis, MN

 Proficient with Microsoft Office programs Word and Excel

 Proficient with peripheral content management systems and data entry

 Attention to detail to ensure accurate data entry

 Experienced in supporting multiple departments as needed

Public Safety Liaison May 2009-May 2010

Minneapolis Community & Technical College, Minneapolis, MN

 Assisted with the security on campus, issued badges, welcomed visitors and provided directions, patrolled building interiors and grounds, and monitored the security cameras

 Wrote incident and fire alarm reports, escort and access logs, and other miscellaneous reports

 Assisted with the operations of the Public Safety Communications Center, which received emergency communications and monitored campus security, fires and maintenance alarms. Relayed information and dispatches personnel as needed.

Business Receivables Customer Service Representative April 2007-April 2008

AT&T Mobility, Bloomington, MN

 Received payments from business customers to ensure continuation of wireless service

 Provided options for payment plans for business customers to void interruption of service

 Researched payment history and missing payments while providing excellent customer service

Security Officer October 2006-October 2007

General Security Services Corporation, Bloomington, MN

 Controlled access to plant office, issued badges, provided directions, patrolled building interiors and grounds, and monitored the security cameras

 Took reasonable and prudent action to endure the safety of employees, visiting guests, and physical assets

 Investigated security breaches, wrote incident and fire alarm reports, escort and access logs, and other miscellaneous reports

Operations Supervisor February 2004-September 2006

OfficeMax, St. Louis Park, MN

 Increased sales by up-selling product and offering MaxPerks, MaxAsurance, and other selling incentives

 Maintained knowledge of products and company policies and provided accurate information to customers and staff

 Supported and trained various staff regarding company policies including shift coverage, conflict resolution, computer troubleshooting and maintained employee files

 Enforced assets protection policies and deterred internal/external theft and prepared cash deposits and change orders

 Supervised personnel to ensure adherence to customer service and store policies

Assistant Manager September 2001-May 2004

Hollywood Video, Minneapolis, MN

 Maintained knowledge of products and policies to provide accurate information to clientele and staff

 Supported and trained various staff regarding company policies including shift coverage, conflict resolution, and computer troubleshooting

 Supervised personnel to ensure adherence to customer service and store policies

Community Education Assistant Director 2001-2002

Lyndale Community School, Minneapolis, MN

 Supervised grade school students to ensure safety and optimal learning environment

 Substituted for community education teachers as needed

 Performed conflict resolution for problematic situations within the school

 Coordinated and supervised students, school transportation, and attendance


Education and Professional Training

Metropolitan State University, Bachelor of Arts in Gender Studies

Minneapolis Community and Technical College, Associate of Arts in Liberal Arts